One great opportunity for growth is to focus on more productive sales transactions. Effective sales strategy and operations need to be complemented by service management to balance the longer-term interests of the organization through improved customer experience.
Whether revenue growth, profit maximization, customer experience uplift, cost optimization, alternative channel adoption or strategic customer management, we develop channel strategies and capabilities (structure, processes and people) that enable our clients to accomplish their business goals.
Sales Force Effectiveness
We help our clients build high-performance sales organizations by focusing on optimized resource deployment, compensation and incentive structures design, capability building programs for sales people and sales performance management structures for sales executives.
Sales and Service Operations
Best performer organizations maximize customer-facing time and use internal support to create more quality time with their customers. We help our clients design and implement back-office operations that enable their sales and service channels and organizations to concentrate on their customer relationship building activities.
Differentiated Service Management
We develop service management strategy and processes based on the unique value and needs profiles of our clients. Differentiated service management allows companies to optimize return on their service investments.